FAQs

We work with all of the common software and applications such as Adobe Creative Suite 3 (Acrobat, Illustrator, Photoshop).

You may cancel an order if it has not been sent to production or printed yet. Call customer support at (480) 860-9449 to request to cancel. We will ask you to provide your name and order number to see if your order is eligible for cancellation. 

Navigate to "My Account" and select "My Profile". Then, simply replace the current contact information with your updated details, and remember to click "Update" to confirm the changes.

Navigate to "My Account" and select "Change Password". Enter your current password followed by your desired new password in the designated fields.

Within your My Account section, you'll find an option labeled "Deactivate Account". Simply provide the reason for deactivation, and your account will be deactivated. Please be aware that deactivating your account will result in the loss of all saved designs. If you decide to reactivate your account in the future, please reach out to our customer support team for assistance.

No, once your file proofs have been marked as approved and moved to production, no changes can be made to the artwork files.

Placing an order on our website is straightforward. Simply navigate to the product page of the item you wish to purchase. Choose your desired template and customize it to suit your needs.

The price of your order will be calculated automatically once you've selected the product specifications. Complete the payment process to finalize your order—it's that simple.

Certainly, you can modify your order as long as you haven't approved your design proof yet. To initiate any changes, please contact our Customer Service team at +1-718-715-1551 and submit an order change request. We kindly ask that you refrain from resubmitting your order to prevent any unnecessary charges.

After your order has been dispatched, you can track its progress by clicking on the "Track My Order" button located in the My Orders section of your account.

We provide instant online pricing for our products. The price of your order will be displayed on the Product Order page. Please keep in mind that this may vary based on the specifications you select for the product (such as paper type, size, color, quantity, etc.).

Additionally, if you require custom quotes, you can reach out to our support team for assistance.

Here at Copyfast Printing we have a team of designers that are ready to help you with design and typesetting if necessary. 

We also accept print ready files as well.

Text weight stock is standard flyer paper that is a thick, high quality choice compared to what you can print at your at-home printer. It is easy to fold and bendable while maintaining a professional feel. Optimal for flyers and booklets.

Cardstock, also called coverstock, is a more rigid and durable option. It must be scored first before being folded to prevent cracking. Optimal for business cards, postcards, and extra-thick flyers.

Text weight is inherently lighter than cardstock weight. For instance, 80lb cardstock will be thicker than 80lb text weight stock.

Coated papers are available in two finishes—glossy and satin—which are both shiny and smooth. Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Uncoated paper has a natural, matte texture that is flat, lusterless, and eliminates glare. This is an ideal choice for printing simple lines and text with less ink coverage needed. Excellent for use with business stationery that is intended to be written on.

Bleed is a printing term that means your image extends past the actual size of what you're printing.

• Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase.
• The total bleed should be 0.125” (1/8"). Keep all text an additional 0.0625" inside the cut-line.
• Adding bleed preserves the finished look and the quality of the final product.

We do not print from PANTONE® colors or Spot colors; you are responsible for providing us the correct CMYK color codes.

We only print on the paper stocks we offer for each particular product (found on our website).

Vector files are made up of a series of mathematical curves, points and paths used to create an image that can be made infinitely large without losing quality. They most commonly are saved using .AI, .EPS, .PDF, or .SVG files. This allows for the best quality when printing, as all of the curves are able to be maintained. It also helps prevent pixelation on smaller areas, such as if you were to foil a logo.

While we highly recommend vector files, we are also able to take raster files. A raster image has individual pixels of color that make up the whole image. If the image is sized to 600x800, it would be made up of 600 pixels (or small dots) across and 800 pixels from top to bottom. Trying to make this photo larger will only stretch those pixels, not add more, thereby losing the crispness of the original image. If you happen to be using a raster file, make sure that the image resolution is at least 300 ppi.

We strive to achieve the closest possible color match for your artwork. Yet, exact replication isn't always guaranteed due to factors like texture, finish, and material type used in the project, which may impact the colors on the final printed product.

Images may appear blurry in print due to low resolution, resulting in pixelation. To address this issue, use an image with a minimum resolution of 300 dpi.

We print everything digitally, so CMYK is the color format we accept. Please note that if you send files with RGB color format, there is a significant color shift as any RGB colors are designed to be viewed digitally, not printed. As a result, RBG files will not look the same once printed in CMYK.

Almost all of our prints are done digitally on our high quality digital presses.

Certain products can only be ordered in the quantities offered on the website, but other products can be ordered with custom quantities. Though we keep our prices as competitive as possible, all printed items have a minimum charge to account for production costs.

For all design services requested, we will always send proofs and must receive client approval before sending anything to production. 

If you are submitting your own artwork that is correctly sized and formatted to the exact product specifications, then no proof will be necessary. We do our best to check artwork before printing, so if we find any issues, we will notify you for possible updates, and design services are always available for request.